CUSTOMERS at a Tesco superstore in Powys have been turned away at the door today following a fault that left all checkout tills inoperable.

The supermarket giant’s Llandrindod Wells store was shut down at around 3pm today (Tuesday, April 16) – although staff at the store rejected claims that the closure was down to a cyber attack.

A spokesman for the store told the County Times it is a server error, which has affected all checkout tills.

“It’s not a cyber attack. The server’s gone down so all the tills have gone off and there are currently no customers in store, and it has been shut,” said the spokesperson.

“People are on the way here to fix it. We have no idea how long it will remain closed for, but it will remain closed until we get someone in to fix the issue.”


Two separate posts appeared on the popular Llandrindod Solutions Facebook page, reporting the closure, with some suspecting a cyber attack.

One customer who’d been at the Waterloo Road store said a cyber attack had been mentioned to them by a security guard.

One shopper posted: “Tesco’s tills have all gone down and they are turning people away at the door. They are preparing to close the store.

“I was the last one out. They are trying to get the system back up and running but, for now, it’s closed.”

People reported that the store had been cordoned off, including the on-site petrol station.

A Tesco spokesperson said: “Our Llandrindod Wells superstore is currently closed due to a technical issue with our checkout system.

"We are working to resolve the issue as soon as possible. We apologise for the inconvenience.”