Welsh Water apologises over delays to fix burst water main

The work on Dyffryn Road in the spa town was due to be complete by Thursday, April 9, but remains unfinished.

Welsh Water says this is due to difficulties in pinpointing where the leak is coming from due to the location of other utilities.

Llandrindod county councillor Pete Roberts took to Facebook on Thursday to update residents living locally, after multiple concerns were raised about the work – including the length of time it is taken, motorists ignoring road closure signs and pedestrian safety.

Welsh Water says the burst water main issue has been prolonged due to difficulties in pinpointing where the leak is coming from. (Image: Supplied)

Others have also reported that this area of town has been closed already several times this year, without a resolution.

“Following the ongoing issues this week I am now in direct contact with managers at Welsh Water/Dwr Cymru,” said Councillor Roberts.

“They have confirmed that the existing trial holes have failed to identify the source of the leak and a further hole will be required.

“They have also confirmed that the issue has been escalated due to the ongoing impact on residents.”

He added: “I have sought specific reassurances from them that in light of the significant volume of water and timescale of this leak that they will review and mediate the likely broad impact on the ground beneath the tarmac in this area and ensure that the reinstatement work they undertake includes ensuring the saturated subsurface layers are dealt with now rather than leave the risk of potholes and further damage and delays as the wider road surface has to be repaired.

“I am awaiting a reply to confirm what their plans are in this respect.”

A Welsh Water spokesperson said: “We are investigating a leak in Dyffryn Road, Llandrindod Wells.

“It is proving difficult to pinpoint due to the location of other utilities.

“The trial holes will be reinstated on Friday and the traffic management removed pending further investigations.

"We would like to apologise for any inconvenience.”