Powys residents are being urged to be on the alert for a new phone scam involving a major overhaul of people's telephone services.

Powys County Council has warned of a new set of scam calls in the area which is trying to take advantage of the upcoming digital switchover for landlines which will change how telephones work across the across the UK.   

The scam is linked to the switchover, where some Powys Careline equipment will need to be upgraded as part of Ofcom’s requirement for providers (BT, Openreach, EE, PlusNet, etc) to update their telephone system to a digital one.


The scammers are asking residents to hand over money for services they don’t need to pay for.

Powys County Council has stressed that these calls are not being made by their staff and “at no stage will Powys Careline cold call customers and ask for money or bank details over the phone”.

The council is warning advising that if you are concerned, you should contact Powys Careline on 01597 827639.

Residents who receive one of these calls can report fraud or cybercrime to Action Fraud online, at any time: https://www.actionfraud.police.uk/reporting-fraud-and-cyber-crime

Or call Action Fraud on 0300 123 2040, Monday to Friday, 8am – 8pm.