Carers have been described as “heroes” for their efforts in looking after vulnerable clients during recent severe flooding.

Powys County Council has praised home care workers for using imaginative solutions to reduce the impact on people who receive visits, during a time when many homes were inaccessible.

As Affinity Homecare staff couldn’t cross the River Wye, which reached its highest recorded level, workers on the Brecon side cared for people in one half of Builth Wells while those on the Llandrindod Wells side cared for the other half.

“Carers are local heroes and in the midst of crisis conditions, they showed their determination not to let down their clients,” Cllr Myfanwy Alexander said.

“I would like to add my thanks to all members of the teams involved for their pluck, their flexibility and their tireless efforts to ensure that our most vulnerable citizens did not suffer in this extreme weather.”

Dylan Owen, head of commissioning at Powys Council added: “We are of course aware of some of the more high profile situations, already featured in the local media, but also know about some of the ‘untold’ stories of staff working above and beyond, working out of hours or coming up with imaginative solutions to ensure that our residents have been kept safe and received the support they require.

“We’ve just mentioned a few of the examples here but we very much appreciate all of the agencies’ work – and indeed, our in-house homecare workers – and look forward to continuing working with them to support Powys residents.”

Elsewhere in Powys, staff from the Spectrum agency were aware that some of their clients in Crickhowell were without family support and so booked their staff into the Dragon Hotel in the town.

The hotel offered the staff half-price accommodation during their stay, with their collective efforts helping to ensure that the workers were able to keep their appointments.